At ScentyOne, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to make things right. Our return and exchange policy is designed to provide a seamless experience, ensuring you can shop with confidence.

Policy Details:

14-Day Return and Exchange Window

We offer a 14-day return and exchange policy, starting from the date you receive your order.

Eligibility for Return/Exchange

  1. Products must be mostly unused, with at least 90% of the content intact.
  2. The original packaging and invoice should be provided for verification.
  3. Items purchased during sales or promotional offers are not eligible for return or exchange.

Process Timeline

All return and exchange requests are processed promptly within 3 to 5 working days after receiving the product.

Delivery Charges

  1. Delivery charges for the original order are non-refundable.
  2. Customers are responsible for any delivery charges incurred while exchanging products.
  3. In the case of damage, leakage, or incorrect items received, ScentyOne will cover all related delivery costs for return or exchange.

How to Initiate a Request

To start your return or exchange process, simply contact us via WhatsApp at 0332-2853114. Our team is available to guide you through the steps and ensure a smooth experience.

Note: Refunds or exchanges are not applicable on discounted or promotional items.

We appreciate your understanding and are committed to providing you with premium service and fragrances you’ll love.